5 reasons why borrowers don’t come back
Borrower information

5 reasons why borrowers don’t come back

Many lenders focus heavily on acquisition but overlook a quieter, more costly problem: why borrowers don’t return. The truth is, repeat borrowing isn’t just about need; it’s about experience. When customers encounter hidden fees, rigid repayment structures, slow disbursements, poor communication, or feel unsupported during moments of financial stress, they remember. And when the next need arises, they don’t come back, they look elsewhere. Understanding these friction points is critical, because in lending, retention is often the clearest signal of trust earned or lost.

OnePesa vs. FlexiCash – Which is the best loan app in Tanzania?
Borrower information

OnePesa vs. FlexiCash – Which is the best loan app in Tanzania?

Getting access to credit in Tanzania has never been simple. For years, many people, especially those without formal jobs, collateral, or long banking histories have found themselves locked out of traditional financial services. Even for salaried individuals, the process of borrowing from a bank often involves days of paperwork, rigid eligibility criteria, and long waits […]

How direct debit or debit orders works in Zambia
Industry Information

How direct debit or debit orders works in Zambia

Direct debit, a payment mechanism allowing automatic recurring deductions from a customer’s account to pay bills or loans....