To our amazing lenders in Nigeria, we’re also wishing you a Happy Independence Day! 🇳🇬✨ October is not just the start of another month. It is the beginning of the final quarter of the year, a perfect moment to pause, reflect on how far you have come, and push toward your 2025 lending goals. For many lenders, this is the season to consolidate wins, build stronger customer relationships, and take every opportunity to grow before the year comes to a close.
At Lendsqr, we know how critical these last three months are. That is why this newsletter is packed with updates, tools, and insights to help you stay ahead. From platform improvements to exciting upcoming features, we have plenty to help you finish the year strong.
Let’s dive in together and make these last 90 days count. 🚀
What’s New
⏳Your customers can now get a grace period before starting repayments
Sometimes all a borrower needs is a little extra time to breathe. With the new grace period feature, you can give customers a few extra days or weeks before their repayments officially begin.
This is especially helpful for people whose income doesn’t flow in right away. A farmer might not have money until harvest season, or a salary earner’s payday may not match the loan disbursement date. By giving them that cushion, you’re not only making repayments less stressful but also increasing the chances of on-time payments.
đź“„ Download and send offer letters and other templates even after loan approval
Paperwork is a big part of lending, and customers often ask for copies of their documents. Sometimes you also need to resend an agreement or template to keep everything in order. In the past, offer letters could only be sent out once immediately after a successful application which made things tricky when changes happened later.
Now you can generate, download, and resend offer letters or other templates at any stage of the loan. Maybe a loan request was edited before approval but the original letter had already been sent. Or perhaps the repayment schedule was updated after disbursement. With this update, you can quickly resend the corrected version so your customers always have the right information..
No two lenders are the same, and now your forms don’t have to be either. In the past, creating customizable forms on Lendsqr meant working with complex JSON logic, which made it hard for many lenders to collect unique details without help from engineers.
That’s all changed. With our new drag-and-drop form builder, you can design and customize forms in minutes without touching a single line of code. Want to add an employment verification field? Drop it in. Need to capture industry-specific data like cooperative membership or business license details? Add it in seconds. Prefer a cleaner form with fewer questions? Just remove the extras.
Refinancing is no longer just a back-office process. It’s now smarter, easier, and more collaborative between you and your customers. We’ve redesigned the flow to give everyone more control and clarity at every stage.
🙋 Customers can now initiate refinancing requests: Instead of waiting for you to propose refinancing, borrowers who see repayment difficulties coming can raise their hands early. This proactive move reduces the chances of default and builds trust.
❌ Customers can cancel refinancing requests: Life changes fast. If a customer changes their mind or resolves their financial need, they can simply cancel their request which keeps the process flexible without locking either party into unnecessary admin.
âś… You can approve or decline refinancing requests: At the end of the day, the decision is yours. With this update, lenders maintain complete authority to review requests, assess risk, and decide which refinances make sense.
Picture this: a borrower loses their job mid-tenor and risks defaulting. Instead of quietly falling behind, they request refinancing, giving you the chance to restructure and keep your books healthy while giving the customer a fair shot at recovery. Everybody wins.
Identity fraud is one of the biggest headaches in digital lending, but we’ve made it easier and more cost-effective to tackle. Our new liveness check verifies that customers are physically present during onboarding, adding a powerful layer of security without breaking the bank.
How does this work?
✔️ Enable liveness checks at a cost-effective price
✔️ During onboarding, customers complete a series of steps using our verification system
✔️ You can define and customize the checks directly from your admin console
✔️ Liveness check results, including video recordings, are instantly available on the customer’s page
📧 You can now edit customer emails on the admin console
We all make mistakes. Sometimes it’s a borrower typing “.con” instead of “.com” or needing to update their primary email after a job change. Until now, fixing this meant raising support tickets and waiting for backend updates. With this new feature, you can edit customer emails instantly from the admin console. No delays, no friction, no lost loan notifications. Just smoother operations all around.
đź“‘ Optimized offer letters to accommodate other template documents
Offer letters are only one part of a lender’s paperwork. Many lenders also need to send other important documents like guarantee agreements, repayment schedules, letters of indebtedness, onboarding packs, and supporting templates to customers.
We’ve optimized the offer letter functionality to handle all these documents seamlessly. Instead of juggling multiple tools or relying on manual processes, you can now manage everything in one place. The result is more professional communication, better organized records, and a smoother, more consistent experience for your customers.
đź“… Weekend and holiday configurations now available for loans
Repayments falling on a Saturday or public holiday used to cause unnecessary stress for borrowers and extra reconciliation work for lenders. With this update, you can configure your loans to automatically skip weekends and holidays, shifting due dates to the next working day. This simple change creates a repayment schedule that matches the realities of your customers’ lives. For you, it reduces failed payments and late penalties that frustrate customers. For them, it’s a thoughtful gesture that builds trust and loyalty.
🏦 You can now set up disbursement location to none on loan products
Previously, every loan product had to be tied to a disbursement location, even if you didn’t really need one. Now, you can set the disbursement location to “none,” giving you more flexibility in configuring products. This is particularly useful for non-cash loan products, wallet-to-wallet transfers, or BNPL setups where disbursement is not tied to a physical location. It keeps your loan setup clean and focused on what matters.
🛍️ Lendsqr BNPL feature is better than ever
Buy Now, Pay Later is one of the fastest-growing financial products globally, and our BNPL feature just got a major upgrade. From setup to mandate configuration, we’ve refined the entire experience so lenders can roll out BNPL products more confidently and customers can enjoy smoother shopping experiences. Think of it as an installment payment solution that merchants love and borrowers trust without the hidden complexities. With improved workflows and configurations, you’re now better positioned to attract more customers, build stronger merchant relationships, and grow your portfolio faster.
⚙️ Optimizations to the admin console to make your experience better
We know the admin console is the heartbeat of your operations as it’s where decisions get made, loans get managed, and customer data lives. But we also know that every extra click, slow load, or confusing navigation can add unnecessary friction. That’s why we’re cooking up major optimizations behind the scenes. These improvements will make the console faster, more responsive, and easier to use, so you spend less time wrestling with tools and more time focusing on your customers. Think of it as giving your console a tune-up: same reliable engine, but smoother handling and higher performance
For more information about these features and updates, schedule a consultation on navigating them by reaching out to us at growth@lendsqr.com and we’ll be more than happy to help. Remember, your satisfaction fuels our commitment to excellence.
If you’re a non-profit or development finance institution (DFI), it should be easier to run a lending program if you're already doing the hard part of reaching people most others won’t.
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