🧾 Smarter manual customer creation flow

Hello there! 👋

Happy new month and welcome to April! 

That’s ¼ of the year done, 3 more to go! As we step into the first month of the second quarter, we’re reminded of the promises we made to you when you chose Lendsqr. Our goal is to make lending as seamless, efficient, and impactful as possible, and we are keeping that promise with exciting updates this month.

Here’s what we’ve been working on. 👇

What’s New

🏢 You can now automatically assign customers to branches and account managers when they sign up

When a customer signs up with a team member’s referral code, the system now does the routing for you. It assigns the customer to the right branch and assigns the referring team member as their account manager once their onboarding is complete. For example, if a field officer shares their code during onboarding, that customer is automatically tied back to them in the system. It keeps ownership clear and makes it easier to track who brought in which customers without extra work.

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⚖️ Meet regulatory requirements with compliance tools to cap penalties

Regulatory pressure around fees isn’t slowing down, so we added controls to help you stay within limits. You can now define caps on penalties directly in the system, making sure charges never exceed what’s allowed. Think of a scenario where late fees or penalties could spiral if left unchecked. Instead of monitoring manually, the system enforces the rules for you. This introduces less risk and fewer surprises during audits.

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What’s Better?

🧾 Smarter manual customer creation flow

Customer onboarding now adapts to how lending works in your market. We redesigned the flow so forms are tailored to each country’s regulatory and KYC requirements, instead of forcing a one-size-fits-all process. You can also decide which fields are required and which forms should appear. For example, a lender operating in Nigeria or Rwanda can set different onboarding requirements for their region without creating workarounds. It keeps you compliant while giving your team control over how customers are created.

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📤 Full disbursement export, no limits

Exports now reflect your actual data, not just what’s visible on the screen. Before, only a small set of records from the disbursement table made it into exports. Now you can choose a start and end date, export as many records as you need, and receive the file directly in your email. If your finance team needs a full month’s disbursement history for reconciliation, they can get it in one go without stitching multiple files together.

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📍 You can now set customer addresses as verified once you confirm their address

Once you’ve confirmed a customer’s address, you can mark it as verified. Simple change, but it matters. Downstream processes like collections or compliance checks can rely on that flag instead of second-guessing the data. For lenders dealing with field verification, this removes ambiguity.

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What’s Cooking?

💳 A better direct debit experience in Nigeria

Mandate activation has been a pain point for too long. Slow bank responses, repeated attempts, and too many drop-offs. We’re rebuilding the entire flow to make activation faster and more reliable, so customers can complete the process without waiting around or needing manual follow-ups. Picture a borrower setting up a mandate in minutes instead of days. That’s the direction this is going.

🧩 Dedicated modules for forms and fee management 

Forms and fees are getting their own space, so you’re not digging through different sections to manage them. You’ll be able to create, edit, and assign forms or fees from one place, then plug them directly into your products or workflows. For instance, setting up a new loan product with specific fees and required forms becomes straightforward instead of scattered across multiple settings.

🖥️ A more intuitive web app for your customers

We’ve been tightening up your web app to make everyday tasks easier to navigate. Less clutter, clearer actions, and fewer clicks to get things done. This matters most for your customers managing their loans, savings, groups and transactions all day. They shouldn’t have to think twice about where to go next, and soon they won’t.

⚙️ A cleaner, more stable admin console

The admin console is getting a quiet but important refresh. Better stability, cleaner layout, and a more consistent feel across pages. It’s the kind of change you notice over time, especially if you spend hours in it. Things load faster, screens feel less crowded, and overall it just works without getting in your way.

For more information about these features and updates, please reach out to us at growth@lendsqr.com and we’ll be more than happy to help. Remember, your satisfaction fuels our commitment to excellence.