Frequently asked questions on direct debit setup and authorization
Direct debit setup and authorization can be confusing for both lenders and borrowers, especially when it involves mandates, bank approvals, repayment schedules, failed debits, and consent requirements. This article answers some of the most common questions about direct debit systems, explaining how authorization works, how mandates are created and managed, what causes debit failures, and the best practices lenders should follow to ensure compliant and reliable repayment collections.
5 reasons why borrowers don’t come back
Many lenders focus heavily on acquisition but overlook a quieter, more costly problem: why borrowers don’t return. The truth is, repeat borrowing isn’t just about need; it’s about experience. When customers encounter hidden fees, rigid repayment structures, slow disbursements, poor communication, or feel unsupported during moments of financial stress, they remember. And when the next need arises, they don’t come back, they look elsewhere. Understanding these friction points is critical, because in lending, retention is often the clearest signal of trust earned or lost.
Lendsqr introduces liveness check to help Ugandan lenders reduce fraud.
Combat identity theft in Uganda with Lendsqr’s new Liveness Check! Our AI biometrics technology verifies that borrowers are real and present during applications, helping Ugandan lenders eliminate fraud and build a more secure credit system.