💬We’re bringing lending and banking to WhatsApp

Hello there! 👋

Happy new month and welcome to December! 🌞

We’ve finally made it to the last month of 2025 and what a journey it has been! Time truly does fly, and it’s a gentle reminder that we should make the most of every moment. With this in mind, Lendsqr is excited to wrap up the year with some special gifts of our own. We’re excited to unveil new features and updates that will make your lending experience even smoother and more efficient.

Thank you for being an integral part of our journey this year. Here’s to a joyful December and a very Merry Christmas in advance! 🎄

What’s New

🚀 Trigger collections faster with bulk loan and savings uploads

Think of situations where your team has a list of approved loans or savings contributions that they have been tracking internally and now want to trigger payments or collections for. Doing this one by one is slow and increases the chance of human errors. Our new bulk collections feature lets you import all those loans or savings entries at once and have them instantly prepared for collections. This keeps your operations smooth, reduces manual work, and helps you stay consistent across teams. 

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👥 Onboard customers in minutes with multi-customer creation

Many lenders still receive walk-in customers or work with less tech savvy borrowers who need to be onboarded manually. Creating these customers one after the other can slow your operations. With our multiple customer creation feature, your team can upload and register many customers in a single action. The system automatically performs all checks defined by your organization. For Nigerian lenders, this includes BVN validation and required data format checks to ensure your records are clean and compliant. It is faster, safer, and far more efficient.

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💳 Faster, smarter repayments with Paystack virtual accounts

Nigerians have long praised Paystack for processing payments and moving funds faster than traditional channels, which is why we decided to integrate with their virtual account service. Once configured, Paystack-Titan accounts are automatically created for your customers, allowing them to fund their wallets and use the balance to repay loans, contribute to savings, or pay for services instantly. Lenders can now choose Paystack as their virtual account provider, giving customers a familiar, reliable, and convenient way to manage payments while making collections smoother and faster for your team.

🔒 Protect your collections with Direct Debit cancellation workflows

Direct debits are one of the most effective repayment methods for Nigerian lenders. Many lenders also prefer that their teams do not tamper with these instructions without proper checks and approval. With our new cancellation workflow feature, you can design a controlled process for handling direct debit cancellations. Every cancellation request will follow your internal rules, ensuring that nothing is removed or changed without the right review and approvals. This protects the integrity of your collections and keeps your compliance team confident.

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🏪 Build a merchant and vendor network right inside Lendsqr

If you work with merchants, vendors, or partner stores who receive or process customer payments for services, managing them outside your lending system can get chaotic. Lendsqr now lets you create and manage your complete merchant ecosystem on your dashboard. On creation of a merchant, the system automatically generates a QR code tied to each merchant account for immediate payments. Your customers can scan the QR or enter the merchant ID to pay instantly, while  you gain full visibility and control on how the loans, cash advances and overdrafts given to your customers are utilized. This feature is ideal for embedded credit programs, market-based loans, or any setup where customers interact with multiple partners in your ecosystem.

What’s Better?

🌍 Smarter collections for every market

Lendsqr now gives lenders the flexibility to collect repayments using multiple methods tailored to each country and customer preference.

📊 More customer insights at your fingertips

When creating a new customer or booking a loan, your team can now see additional details like the customer’s name, tier, and loan statistics for existing customers. Imagine a loan officer quickly reviewing a returning borrower’s past loan history and active loan details before booking a new loan. This extra visibility helps your team make faster, more informed decisions, reduces errors, and provides a smoother experience for both staff and borrowers.

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What’s Cooking?

💰 Control your cashflow, use workflows to manage wallet withdrawals 

Managing cashflow can be tricky, especially when you want to make sure customers don’t owe money before a payment is approved or when pending transactions could affect your liquidity. With our upcoming wallet workflows, you’ll always stay in the loop. Approve or pause wallet transfers before they happen, monitor available balances in real time, and ensure your funds move exactly as intended. For example, if a customer tries to withdraw funds while they still have a pending repayment, the workflow ensures you can review and approve the transfer first. This keeps your cashflow predictable, reduces risk, and gives your team complete oversight of wallet activity so you never have to worry about surprises.

🔄 Fund and reverse transactions directly from the Admin Console

Mistakes happen, and when they do, speed is key. Soon, your team will be able to fund or reverse transactions straight from the admin console. For example, if a payment is processed twice or a customer overpays, you can correct it instantly without waiting for support or manual reconciliations. This ensures smoother operations, faster corrections, and a better experience for your customers.

🛡 Enterprise authentication with SSO for Back Office admins

For enterprise financial services companies managing multiple back office users, security and efficiency are important. Soon, you will be able to use Single Sign-On (SSO) for back office admins, letting your team log in securely using corporate credentials. This simplifies user management, strengthens security, and ensures the right people have access to the right tools, without juggling multiple logins.

💬 WhatsApp as a lending channel

Almost every customer uses WhatsApp daily and so why not meet them where they are? We spoke to many lenders and they all overwhelmingly said this is a must have channel.  Imagine your customer chatting with AI on WhatsApp in their language of choice, requesting loans , with your system automatically capturing the application details. By using WhatsApp, a channel your customers already trust and engage with, you’ll improve engagement, and make loan origination faster and more personal. This feature is coming next year and you want to be one of the first to have it.

For more information about these features and updates, schedule a consultation on navigating them by reaching out to us at growth@lendsqr.com and we’ll be more than happy to help. Remember, your satisfaction fuels our commitment to excellence.