Credit bureaus, credit scoring, and payments gateways for lenders in Kenya
Financial inclusion in Kenya has made remarkable strides, largely driven by the rapid adoption of online loans. The ease and accessibility of digital lending solutions through payment gateways in Kenya and credit bureaus have created a new frontier for millions of Kenyans previously excluded from traditional financial services. Mobile money has been a game changer […]
How to find a profitable lending niche and target the right borrowers
As a loan business owner looking to succeed, scale and stand out in the lending ecosystem, you must recognize that you can’t lend to everyone. We’ve highlighted several ways to target the right borrowers and find a profitable niche.
5 reasons why borrowers don’t come back
Many lenders focus heavily on acquisition but overlook a quieter, more costly problem: why borrowers don’t return. The truth is, repeat borrowing isn’t just about need; it’s about experience. When customers encounter hidden fees, rigid repayment structures, slow disbursements, poor communication, or feel unsupported during moments of financial stress, they remember. And when the next need arises, they don’t come back, they look elsewhere. Understanding these friction points is critical, because in lending, retention is often the clearest signal of trust earned or lost.