A cultural view of loan defaults in Kenya
Executive summary From 2019 to 2024, Kenya experienced a steady rise in personal and consumer loan defaults, driven not just by economic challenges, but deeply rooted cultural behaviors, social expectations, and shifting attitudes towards debt. While formal banks, microfinance institutions, and mobile lenders expanded access to credit, repayment struggles mirrored longstanding cultural and communal dynamics. […]
SME lending software and how it supports business growth
This article explores what SME lending software is and how it helps lenders better serve small and medium-sized businesses. As demand for faster and more flexible financing grows, many financial institutions rely on SME lending software to streamline loan processing, assess risk more efficiently, and support business borrowers at scale. Read on to learn how these platforms work and why they are becoming essential tools for modern business lending.
When to adopt a collection system and when manual follow-up works better
The decision to move from manual follow up to an automated collection system depends on a mix of volume, customer segments, and the type of engagement the lender wants to maintain.