How direct debit works in Kenya
Lender information

How direct debit works in Kenya

This report provides a deep dive into the direct debit ecosystem in Kenya from 2019 to 2024. It examines the regulatory framework governing the system, identifies key players shaping its evolution, and explores the various use cases that have driven its adoption.

Credit bureaus, credit scoring, and payments providers for lenders in Botswana
Industry Information

Credit bureaus, credit scoring, and payments providers for lenders in Botswana

In Botswana’s lending sector, it’s not the interest rate or marketing budget that’s the most powerful tool—it’s the invisible mechanics that decide who gets approved, how money flows, and what risks lenders are willing to take. The real game-changers are credit bureaus, credit scoring models, and payment providers, and they’re reshaping how loans are managed, […]

5 reasons why borrowers don’t come back
Borrower information

5 reasons why borrowers don’t come back

Many lenders focus heavily on acquisition but overlook a quieter, more costly problem: why borrowers don’t return. The truth is, repeat borrowing isn’t just about need; it’s about experience. When customers encounter hidden fees, rigid repayment structures, slow disbursements, poor communication, or feel unsupported during moments of financial stress, they remember. And when the next need arises, they don’t come back, they look elsewhere. Understanding these friction points is critical, because in lending, retention is often the clearest signal of trust earned or lost.