How to turn first-time borrowers into repeat customers
Turning first-time borrowers into repeat customers requires more than just approving a loan, it depends on the entire experience from application to repayment. When borrowers encounter clear terms, fast disbursement, and supportive communication, they are far more likely to return. Consistency, transparency, and thoughtful follow-up all play a role in building trust over time. For lenders, focusing on these moments can transform one-time users into long-term, loyal customers.
What is the Credit Guarantee Scheme (CGS)
By covering part of the risk, the Credit Guarantee Scheme makes it easier for banks to offer better loan terms; larger amounts, longer timelines, and lower collateral requirements.
Should I lend to this customer? A guide to risk assessment
For any lending business to be profitable, a lender must be assured of recovering their loan. Here are a few practical guides on how to determine if you should lend to a borrower or not.