Customer count or profitability: which is more important for a lender?
Growth marketing

Customer count or profitability: which is more important for a lender?

For lenders, growth often brings a key dilemma: should the focus be on increasing customer count or maximizing profitability? While attracting more borrowers can boost market presence and long-term opportunities, it can also strain resources and increase risk if not managed carefully. On the other hand, prioritizing profitability ensures sustainable operations but may limit market share and growth potential. Striking the right balance between these two objectives is crucial for building a lending business that is both competitive and financially resilient.

The impact of AI in loan underwriting and collections in Zambia
Lender information

The impact of AI in loan underwriting and collections in Zambia

Zambia's loan underwriting methods can't keep pace with the country’s financial needs. This article explores how AI is being applied to underwriting and collections in Zambia, the limitations it seeks to solve, and the opportunities it presents for building a better financial system.

Collect smarter, not harder: Ethical debt collection with technology
How to

Collect smarter, not harder: Ethical debt collection with technology

As a digital lender, how can technology be ethically employed for effective debt recovery? To find out how...