How to use psychological triggers in your debt collection messages
This article breaks down how to apply specific psychological triggers in your debt collection messages in a way that increases voluntary repayment and preserves long-term customer relationships.
5 issues that lenders have with Nigerian credit bureaus
Before Nigerian credit bureaus were created, banks operated as lone wolves, reluctant to share credit information with third parties. They also didn’t have ways of knowing if a borrower had unpaid loans with other banks/financial institutions. As such, borrowers could easily secure multiple loans and cart away funds from different institutions without the lenders knowing. […]
The risks and benefits of mobile apps for financial inclusion
Mobile apps have become a powerful tool for advancing financial inclusion, bringing credit, savings, and payment services closer to underserved populations. By lowering barriers to access and simplifying user experiences, they enable more people to participate in the financial system. However, this rapid expansion also introduces risks, including data privacy concerns, over-indebtedness, and the rise of unregulated or predatory platforms. Understanding both the opportunities and the challenges is essential for building solutions that are not only accessible, but also safe and sustainable.