Who regulates lending in Kenya?
Industry Information

Who regulates lending in Kenya?

Kenya has been at the forefront of digital lending, making it easier than ever for ordinary citizens to access credit. Just a decade ago, getting a loan meant filling out endless paperwork, waiting in long bank queues, and often needing collateral that many people simply didn’t have. Then came mobile lending apps promising “easier” loans. […]

How to communicate with delinquent borrowers
FAQs

How to communicate with delinquent borrowers

Delinquent borrowers — whose loans are past due and remain unpaid — often challenge even the most empathic lenders who excel at customer communication. Learn how to communicate with them today

Why borrowers repay more when they have something to lose
Borrower information

Why borrowers repay more when they have something to lose

Loan repayment is often influenced by more than income or willingness to pay, it is also shaped by accountability. Borrowers are often more likely to repay when they have something meaningful to lose, and guarantors are one of the clearest examples of this dynamic. When a trusted friend, family member, or colleague stands behind a loan, repayment carries social, financial, and reputational consequences beyond the borrower alone. For lenders, guarantor-backed lending can strengthen repayment behavior while creating an added layer of confidence in credit decisions.