When silence speaks volume: communicating with defaulters 101
For small and medium lenders, communicating with defaulters is like walking a tightrope. Do it well; you might salvage the relationship and recover your money. Handle it poorly, and you risk losing not just your funds but also your reputation.
Your core banking system isn’t your loan management system. Here’s the difference
If you have spent any meaningful amount of time in lending, you have likely heard someone ask the question, “Can’t our core banking system handle loans too?” On the surface, it seems like a fair point. Loans are essentially account balances. When a customer takes out a loan, the system records the disbursed amount as […]
How to provide the best customer experience as a lender
Learn ways you can enhance your customers’ experience to drive retention and grow your customer base


