When silence speaks volume: communicating with defaulters 101
Lender information

When silence speaks volume: communicating with defaulters 101

For small and medium lenders, communicating with defaulters is like walking a tightrope. Do it well; you might salvage the relationship and recover your money. Handle it poorly, and you risk losing not just your funds but also your reputation.

How to design a customer centric lending product
How to

How to design a customer centric lending product

A good product is one which fits and addresses specific needs of the market. It’s almost impossible to gain market share or domination without tailoring one’s offerings to the needs of customers.

Word on the street: Loans are bad! Maybe not
Lending

Word on the street: Loans are bad! Maybe not

The Nigerian’s perception of loans can be likened to the human’s fear of wild animals; scary! Okay, maybe that analogy is layered a little too thick, but you must agree that Nigerians hate loans which is ironic because when they eventually get them, they never payback. To the crux of the matter, why do loans have […]