How to communicate with delinquent borrowers
FAQs

How to communicate with delinquent borrowers

Delinquent borrowers — whose loans are past due and remain unpaid — often challenge even the most empathic lenders who excel at customer communication. Learn how to communicate with them today

How to choose your first lending niche
Industry Information

How to choose your first lending niche

Choosing your first lending niche is one of the most important decisions when starting a lending business. Rather than trying to serve everyone, successful lenders often begin by focusing on a specific market such as salary earners, small businesses, students, traders, or asset-backed borrowers. The right niche depends on factors like customer demand, risk profile, competition, and your ability to understand and serve that segment well. Starting with a clear niche can help you build stronger products, manage risk better, and grow more strategically.

A deep overview of business and SME loans in Kenya
Industry Information

A deep overview of business and SME loans in Kenya

Whether through banks, SACCOs, digital platforms, or informal channels, we examine how Kenya's business owners are financing their operations and what’s next for them.