How to train field agents for compliant debt recovery
Lender information

How to train field agents for compliant debt recovery

This article breaks down how lenders can build a structured, modern training framework that supports compliant and effective debt recovery.

How the bad debt expense formula helps lenders track risk
Lender information

How the bad debt expense formula helps lenders track risk

What starts as a basic calculation of bad debt becomes a useful tool to guide decisions across the lending cycle.

A cultural view of loan defaults in Rwanda
Industry Information

A cultural view of loan defaults in Rwanda

Any lasting reduction in default rates will depend not only on stricter systems but also on solutions that align with Rwanda’s social norms, communal values, and the realities of how households manage money under varying economic pressures.