How to train field agents for compliant debt recovery
Lender information

How to train field agents for compliant debt recovery

This article breaks down how lenders can build a structured, modern training framework that supports compliant and effective debt recovery.

Frequently Asked Questions on FCCPC’s new consumer lending regulations
Industry Information

Frequently Asked Questions on FCCPC’s new consumer lending regulations

Below are answers to common questions from Lenders, compliance teams, and other stakeholders about FCCPC's DEON CL.

Building borrower trust in markets with loan sharks and scams
Borrower information

Building borrower trust in markets with loan sharks and scams

This article explores the facts behind borrower behavior, highlights where lenders often fail, and sets out ways to close the gap.