3 ways expense tracking can improve your financial health
Kolo Finance — a personal finance management tool — allows you to combine all your Nigerian bank accounts. With your permission, it can get transaction data from your emails and SMS and put it all together in an understandable manner.
How we are using AI and ChatGPT to transform our internal support
We loaded all our existing knowledge base into our internal ChatGPT support system and the results were impressive!
5 reasons why borrowers don’t come back
Many lenders focus heavily on acquisition but overlook a quieter, more costly problem: why borrowers don’t return. The truth is, repeat borrowing isn’t just about need; it’s about experience. When customers encounter hidden fees, rigid repayment structures, slow disbursements, poor communication, or feel unsupported during moments of financial stress, they remember. And when the next need arises, they don’t come back, they look elsewhere. Understanding these friction points is critical, because in lending, retention is often the clearest signal of trust earned or lost.