How to turn first-time borrowers into repeat customers
Turning first-time borrowers into repeat customers requires more than just approving a loan, it depends on the entire experience from application to repayment. When borrowers encounter clear terms, fast disbursement, and supportive communication, they are far more likely to return. Consistency, transparency, and thoughtful follow-up all play a role in building trust over time. For lenders, focusing on these moments can transform one-time users into long-term, loyal customers.
7 top loan apps for iPhone users in Nigeria
This piece examines seven iOS loan apps in Nigeria that stand apart in how they lend, what they demand, and the kind of borrower they serve.
How to track and reduce your loan portfolio’s delinquency rate
The delinquency rate measures the share of loans in your portfolio that are past due. In simple terms, it’s the percentage of loans with missed payments (often defined as 30, 60 or 90 days late).