How to track and reduce your loan portfolio’s delinquency rate
Lender information

How to track and reduce your loan portfolio’s delinquency rate

The delinquency rate measures the share of loans in your portfolio that are past due. In simple terms, it’s the percentage of loans with missed payments (often defined as 30, 60 or 90 days late).

How to finance your first car as an immigrant in Canada
Borrower information

How to finance your first car as an immigrant in Canada

Whether you’re planning to buy outright, take out a loan, or go through a dealership, there are a few things every new  immigrant in Canada should know before they sign anything or hand over a single dollar.

How to communicate with delinquent borrowers
FAQs

How to communicate with delinquent borrowers

Delinquent borrowers — whose loans are past due and remain unpaid — often challenge even the most empathic lenders who excel at customer communication. Learn how to communicate with them today