How do lenders handle failed direct debit attempts?
This article walks through how lenders actually handle failed direct debit attempts in practice. It focuses on what finance and operations teams need to understand, from root causes and notifications to retries, customer communication, dispute handling, and compliance considerations
How direct debit works in Kenya
This report provides a deep dive into the direct debit ecosystem in Kenya from 2019 to 2024. It examines the regulatory framework governing the system, identifies key players shaping its evolution, and explores the various use cases that have driven its adoption.
APIs for lenders to reduce NPL
The threat that bad loans pose to lenders can’t be overemphasized. A lot of lenders have had to write off an alarming amount of non-performing loans (NPL). As a lender, a big concern you’re often confronted with is “what if they don’t pay back?” It’s imperative to be able to recover your loans. This is […]

