5 reasons why borrowers don’t come back
Many lenders focus heavily on acquisition but overlook a quieter, more costly problem: why borrowers don’t return. The truth is, repeat borrowing isn’t just about need; it’s about experience. When customers encounter hidden fees, rigid repayment structures, slow disbursements, poor communication, or feel unsupported during moments of financial stress, they remember. And when the next need arises, they don’t come back, they look elsewhere. Understanding these friction points is critical, because in lending, retention is often the clearest signal of trust earned or lost.
11 things you need to start a loan business in Rwanda
You'll need to register your business as a legal entity. But that's only one of 11 things you need to start a loan business in Rwanda.
Handle payment collection like a pro with direct debit
Direct debit feature simplifies the payment collection process and enhances the monitoring of transactions.

