When silence speaks volume: communicating with defaulters 101
For small and medium lenders, communicating with defaulters is like walking a tightrope. Do it well; you might salvage the relationship and recover your money. Handle it poorly, and you risk losing not just your funds but also your reputation.
Key KPIs every digital lender should track month-over-month
Lending KPIs show the operational strength of the business and the quality of decisions being made across credit, risk, pricing, and customer acquisition.
FCCPC regulations for digital lenders
As digital lending continues to grow in Nigeria, regulatory oversight has become increasingly important to protect borrowers and ensure fair practices. The Federal Competition and Consumer Protection Commission (FCCPC) plays a key role in setting guidelines that digital lenders must follow, from registration requirements to ethical debt collection and data usage standards. Understanding these regulations is essential for lenders looking to operate responsibly and sustainably, while also building trust in a rapidly evolving credit ecosystem.

