Frequently asked questions on direct debit mandates for loan repayment
Industry Information

Frequently asked questions on direct debit mandates for loan repayment

Direct debit mandates have become a common tool for loan repayment, helping lenders automate collections and reduce missed payments. But for many borrowers and even lenders, questions still arise around how these mandates work, what consent really means, and how disputes or cancellations are handled. From setup and authorization to compliance and customer protection, understanding the key aspects of direct debit is essential for building a smooth, transparent, and trustworthy repayment process.

Lenders battle against fraudsters; a case for an industry blacklist
Industry Information

Lenders battle against fraudsters; a case for an industry blacklist

As digital lending surges in Nigeria, fraud has quietly become one of the industry’s biggest threats, with coordinated identity theft and serial loan defaulters overwhelming individual lenders who battle in isolation. The danger isn’t unique. Kenya offers a stark warning, with an estimated 3.2 million people blacklisted on the country’s TransUnion credit bureau. Without a unified industry blacklist to identify and curb repeat offenders, Nigerian lenders risk following the same path, continually staying several steps behind increasingly sophisticated fraudsters.

The 3 best Freshdesk alternatives for customer management
Lending

The 3 best Freshdesk alternatives for customer management

People are looking for Freshdesk alternatives because when they need to upgrade their free plans, it is a pricey investment. Here are 3.