When to adopt a collection system and when manual follow-up works better
The decision to move from manual follow up to an automated collection system depends on a mix of volume, customer segments, and the type of engagement the lender wants to maintain.
How to report defaults to credit bureaus responsibly
This article explains how to report defaults correctly. It covers checking information, notifying borrowers, handling disputes, and keeping proper internal controls.
How to get started as a lender in Zimbabwe
In May 2022, the Zimbabwe government froze all bank lending, citing speculative behavior as the villain. Businesses gasped, households flailed, and the economy wobbled like a three-legged table. For a moment, it felt like financial oxygen had been cut off. But nature—and credit markets—abhor a vacuum. During this period, formal financial institutions were sidelined, and […]