The impact of AI in loan underwriting and collections in Zambia
Lender information

The impact of AI in loan underwriting and collections in Zambia

Zambia's loan underwriting methods can't keep pace with the country’s financial needs. This article explores how AI is being applied to underwriting and collections in Zambia, the limitations it seeks to solve, and the opportunities it presents for building a better financial system.

What is debt forgiveness and how does it work?
Industry Information

What is debt forgiveness and how does it work?

If you reside in a country where debt forgiveness programs exist and are struggling to cover debt payments or feel like you’ll never be able to pay everything off, you might consider debt forgiveness an option.

5 reasons why borrowers don’t come back
Borrower information

5 reasons why borrowers don’t come back

Many lenders focus heavily on acquisition but overlook a quieter, more costly problem: why borrowers don’t return. The truth is, repeat borrowing isn’t just about need; it’s about experience. When customers encounter hidden fees, rigid repayment structures, slow disbursements, poor communication, or feel unsupported during moments of financial stress, they remember. And when the next need arises, they don’t come back, they look elsewhere. Understanding these friction points is critical, because in lending, retention is often the clearest signal of trust earned or lost.