Frequently Asked Questions on National Credit Guarantee Company (NCGC)
Because the NCGC is still fairly new, many people are asking what it really does, how it works, and why it matters. To clear up some of the confusion, here are answers to some of the most common questions about the NCGC and its role in Nigeria’s credit space.
5 reasons why borrowers don’t come back
Many lenders focus heavily on acquisition but overlook a quieter, more costly problem: why borrowers don’t return. The truth is, repeat borrowing isn’t just about need; it’s about experience. When customers encounter hidden fees, rigid repayment structures, slow disbursements, poor communication, or feel unsupported during moments of financial stress, they remember. And when the next need arises, they don’t come back, they look elsewhere. Understanding these friction points is critical, because in lending, retention is often the clearest signal of trust earned or lost.
Preparing your income statement as a lender- management accounting 101
Preparing an income statement as a lender goes beyond simple bookkeeping, it is a critical tool for understanding profitability, tracking performance, and making informed decisions. From interest income and fee revenue to loan losses and operating expenses, every line tells a story about how your lending business is performing. For lenders, especially those still building structure, getting this right is essential to managing risk, ensuring sustainability, and gaining clear visibility into where the business is truly making or losing money.