How to communicate with delinquent borrowers
FAQs

How to communicate with delinquent borrowers

Delinquent borrowers — whose loans are past due and remain unpaid — often challenge even the most empathic lenders who excel at customer communication. Learn how to communicate with them today

Frequently asked questions on loans powered by Remita
Industry Information

Frequently asked questions on loans powered by Remita

This article explains how Remita Direct Debit works, who can use it, its limitations, and how lenders can leverage it to improve repayment consistency.

A cultural view of loan defaults in the Philippines
Lender information

A cultural view of loan defaults in the Philippines

The cultural bedrock of family and community in the Philippines suggests that, for better or worse, social norms will continue to shape how loans are taken and repaid.