A deep overview of consumer credit in Ghana
This article offers a comprehensive overview of Ghana’s consumer lending sector from 2019 to 2024. It explores the types of loans available, major lenders, the role of fintech, regulation, and the social dynamics of borrowing.
When silence speaks volume: communicating with defaulters 101
For small and medium lenders, communicating with defaulters is like walking a tightrope. Do it well; you might salvage the relationship and recover your money. Handle it poorly, and you risk losing not just your funds but also your reputation.
How do lenders handle failed direct debit attempts?
This article walks through how lenders actually handle failed direct debit attempts in practice. It focuses on what finance and operations teams need to understand, from root causes and notifications to retries, customer communication, dispute handling, and compliance considerations