A look back at 2024 and what’s coming in 2025 🚀

“Success is not final, failure is not fatal: It is the courage to continue that counts.” – Winston Churchill

As we step into this new year, we want to take a moment to reflect. 2024 was a remarkable year for us at Lendsqr, filled with achievements, valuable lessons, and opportunities for growth. We’re confident that 2025 will be even more impactful as we strive to serve you better.

In this special edition of our newsletter, we’ll look back at the major wins we celebrated last year, the lessons we learned, and the exciting plans we have for the year ahead.

For us, reflection isn’t just a routine—it’s how we stay committed to empowering your lending business. Let’s dive in!

Major Wins from 2024

🏆 We won two AI grants—one from the Federal Government of Nigeria and another from Google.

🎙️ We hosted quarterly webinars with distinguished guests, providing valuable insights to our valued lenders.

🚀 We doubled the number of lenders onboarded compared to 2023 and crossed 2 million users in the Lendsqr Lending ecosystem.

🎨 We significantly improved your experience with our apps with our new designs and improvements.

⚡ We went under the hood and implemented major platform optimizations for the admin console and web app; making them faster, more stable, and more fun to use.

🔧 Deployed over 100 new features across products and services.

🤖 Automated 90% of routine tasks using n8n, doubling the efficiency of our support team.

💡 Launched our in-house GPT to make information easier to access and improve onboarding efficiency by 50%.

💳 Rolled out Direct Debit as a payment method for Nigerian lenders, reducing loan defaults by 30%.

🌍 We went global with Lendsqr making it usable in all countries except North Korea, supporting all currencies and capable of supporting over 100 languages.

Lessons Learned from 2024

📌 Lenders want great products, not just good ones

Even though we’ve built solid products, we’ve realized that “good” isn’t good enough if users struggle to navigate or use them effectively. This is why we’re committing significant time and resources to making our platforms simpler, more intuitive, and accessible for everyone—no Ph.D. required.

📌 Proactive support wins every time

Lenders are happiest when we anticipate and solve their problems before they even know they have them. This year, we’re doubling down on proactive support to address issues quickly and keep your lending operations running smoothly.

📌 AI is powerful, but purpose matters

AI can transform businesses, but only if you know why and how to use it. Without a clear purpose, it’s just fancy tech making things overly complicated. Our focus is to harness AI thoughtfully, improving decision-making and processes—not creating an over-creamed salad.

📌 Clear communication builds trust

Lenders value transparency and clarity in every interaction. Whether it’s product updates, troubleshooting, or onboarding, we’ve learned that simplifying our communication goes a long way in building lasting relationships.

📌 Empowering teams makes everything better

The best products are built when everyone understands the vision and works toward it. We’ve seen firsthand how having the right people in the right roles accelerates growth, and this year, we’re even more committed to empowering our team to do their best work.

📌 Start small but start now

The hardest step is starting, and we’ve learned that even the smallest progress beats waiting for perfection. This mindset has helped us grow and improve, and we’re carrying it forward into everything we do in 2025.

What to expect in 2025?

🌟 Your son or cousin would be able to use Lendsqr without trainings

Just because lending is a financial service doesn’t mean it should require a Ph.D. That’s why we’re investing significant effort into making your admin console and customer web app extremely user-friendly. Our goal? A 13-year-old should be able to navigate them without any assistance.

💬 You will be able to add comments and notes to loans, customers, etc.

Teamwork is key, and we’re enhancing it with notes and comments. You’ll soon be able to annotate user profiles, loan requests, and transactions directly in the admin console. Share observations, track insights, and collaborate effortlessly within your team to ensure seamless decision-making and record-keeping.

🛠️ You would be able to create your own forms with drag and drop

Say goodbye to the hassle of JSON logic for custom forms. Our new drag-and-drop feature will allow you to design and manage forms quickly and easily. Whether creating detailed questionnaires or simple tweaks, you’ll have complete control—no coding required.

🧩 Building your risk control would be easier and simpler

We heard your feedback: decision models can be overly complex with technical terms and JSON-based configurations. That’s why we’re redesigning them to be simpler and more user-friendly. This update will help you optimize models, filter out unqualified borrowers, and target the right audience effectively.

⚙️ Settings and configurations would be more intuitive

Our vision is for every lender to set up their platform in under five minutes. To achieve this, we’re simplifying preferences and configurations on the admin console. Expect major changes in how settings are displayed, created, and modified to ensure a smoother experience.

🌍 Our focus will be global; serving lenders everywhere they are

We’ve gone global! In 2024, we expanded to Rwanda, the UK, Canada, Kenya, and the Caribbean. This year, we’re doubling down to tailor our platform for these regions while exploring opportunities in new markets.

📈 Your Voice, Our Blueprint

You are at the center of what we do. In 2025, we’ll introduce more ways for you to provide feedback—whether through surveys or direct chats. Your insights will continue to shape the platform, ensuring it evolves to meet your needs.

As we look ahead, we’re excited about the possibilities that 2025 holds. Our mission remains to empower your lending business with the tools, insights, and innovations you need to thrive. Thank you for being a vital part of our journey. Let’s make 2025 extraordinary!

For more information about these features and updates, view our changelog or to schedule a consultation on navigating them, please reach out to us at [email protected] and we’ll be more than happy to help. Remember, your satisfaction fuels our commitment to excellence.