How to communicate with delinquent borrowers
FAQs

How to communicate with delinquent borrowers

Delinquent borrowers — whose loans are past due and remain unpaid — often challenge even the most empathic lenders who excel at customer communication. Learn how to communicate with them today

All you need to know about alternative credit scoring
Industry Information

All you need to know about alternative credit scoring

By moving beyond traditional credit reports, lenders can tap into new data sources to get a fuller, fairer picture of a borrower’s financial health.

Loan business vs. Lending business: A difference every lender should know
Lender information

Loan business vs. Lending business: A difference every lender should know

One is run as a corporate machine with risk and compliance models, and the other is based on flexibility, personal contact, and sometimes punitive penalties for non-repayment.