When to adopt a collection system and when manual follow-up works better
The decision to move from manual follow up to an automated collection system depends on a mix of volume, customer segments, and the type of engagement the lender wants to maintain.
How manual underwriting still fits into an automated loan process
Across Africa, automation has changed how lenders think about credit. Mobile-first lending apps, USSD-based products, and fully digitized bank loans have brought speed and scale that would have been impossible through paper forms and long committee meetings. A borrower who once had to queue in a branch can now get money in minutes, thanks to […]
Frequently Asked Questions on Global Standing Instruction (GSI)
This article explains how GSI works in Nigeria, why it matters, and what lenders should know before building or offering credit products under GSI.