How to turn first-time borrowers into repeat customers
Turning first-time borrowers into repeat customers requires more than just approving a loan, it depends on the entire experience from application to repayment. When borrowers encounter clear terms, fast disbursement, and supportive communication, they are far more likely to return. Consistency, transparency, and thoughtful follow-up all play a role in building trust over time. For lenders, focusing on these moments can transform one-time users into long-term, loyal customers.
15 CEOs in East Africa shaping its lending landscape
East Africa’s financial ecosystem is a story of ambition and ingenuity. Over the past decade, this region has seen a remarkable shift in how credit is accessed and delivered, powered by bold leaders who dared to reimagine lending. It’s no coincidence that East Africa is now regarded as a global hotspot for fintech innovation. In […]
Top credit regulators lenders in East Africa must know
For lenders, the message is clear: Know the regulators, understand the rules, and stay compliant. Otherwise, your lending business could be one policy change away from closure.









