5 reasons why borrowers don’t come back
Many lenders focus heavily on acquisition but overlook a quieter, more costly problem: why borrowers don’t return. The truth is, repeat borrowing isn’t just about need; it’s about experience. When customers encounter hidden fees, rigid repayment structures, slow disbursements, poor communication, or feel unsupported during moments of financial stress, they remember. And when the next need arises, they don’t come back, they look elsewhere. Understanding these friction points is critical, because in lending, retention is often the clearest signal of trust earned or lost.
Lendsqr launches lending-as-a-service platform in Kenya
Lendsqr launches lending-as-a-service platform in Kenya to boost financial inclusion and support loacal lenders
💳 Team expense requests on the admin console
Hello there! 👋 Lending operations don’t usually break in obvious ways. They break through failed disbursements, disputes, repayment adjustments, schedule changes, and last-minute escalations that compound as your loan book grows. This month’s updates focus on reducing those moments. We’ve shipped improvements that give you better control over repayments, adjustments, receipts, internal expenses, and portfolio-wide […]