5 reasons why borrowers don’t come back
Many lenders focus heavily on acquisition but overlook a quieter, more costly problem: why borrowers don’t return. The truth is, repeat borrowing isn’t just about need; it’s about experience. When customers encounter hidden fees, rigid repayment structures, slow disbursements, poor communication, or feel unsupported during moments of financial stress, they remember. And when the next need arises, they don’t come back, they look elsewhere. Understanding these friction points is critical, because in lending, retention is often the clearest signal of trust earned or lost.
Federal Competition and Consumer Protection Act
The Federal Competition and Consumer Protection Act, 2018, usually called the FCCPA, sits at the core of consumer protection and competition regulation in Nigeria.
10 intriguing facts about Lendsqr
Lendsqr is way more than a loan management platform. At the core of our services is a story. One woven with threads of innovation and, some might say intrigue.