How to communicate with delinquent borrowers
Delinquent borrowers — whose loans are past due and remain unpaid — often challenge even the most empathic lenders who excel at customer communication. Learn how to communicate with them today
What is the loan recovery process?
Loan recovery is about ethically stepping up efforts to retrieve what's owed to you, employing assertive tactics to ensure full repayment of the loan.
Frequently Asked Questions on Global Standing Instruction (GSI)
This article explains how GSI works in Nigeria, why it matters, and what lenders should know before building or offering credit products under GSI.
