How to use psychological triggers in your debt collection messages
This article breaks down how to apply specific psychological triggers in your debt collection messages in a way that increases voluntary repayment and preserves long-term customer relationships.
When silence speaks volume: communicating with defaulters 101
For small and medium lenders, communicating with defaulters is like walking a tightrope. Do it well; you might salvage the relationship and recover your money. Handle it poorly, and you risk losing not just your funds but also your reputation.
Effective loan collections for lenders in Zambia
You can have the best technology, the smartest frameworks, all the dashboards in the world but if your borrower feels like just another number, you’ve already lost. This article explores how rethinking loan collections in Zambia may be the solution to effective repayment.

