Bank of Ghana’s new licensing rule for digital lenders
Industry Information

Bank of Ghana’s new licensing rule for digital lenders

The Bank of Ghana has officially announced a new phase in digital credit regulation. Starting November 3, 2025, the central bank will begin accepting applications from entities seeking to operate as Digital Credit Service Providers. This includes every mobile loan application, digital lender, or fintech company offering credit services through apps or online platforms. Existing […]

A cultural view of loan defaults in Sierra Leone
Industry Information

A cultural view of loan defaults in Sierra Leone

Behind every unpaid loan is a story shaped by social ties, informal safety nets, and shifting expectations around debt. Understanding these nuances is key to building a lending system that balances risk with empathy.

How to turn first-time borrowers into repeat customers
Borrower information

How to turn first-time borrowers into repeat customers

Turning first-time borrowers into repeat customers requires more than just approving a loan, it depends on the entire experience from application to repayment. When borrowers encounter clear terms, fast disbursement, and supportive communication, they are far more likely to return. Consistency, transparency, and thoughtful follow-up all play a role in building trust over time. For lenders, focusing on these moments can transform one-time users into long-term, loyal customers.