How to communicate with delinquent borrowers
Delinquent borrowers — whose loans are past due and remain unpaid — often challenge even the most empathic lenders who excel at customer communication. Learn how to communicate with them today
How to report defaults to credit bureaus responsibly
This article explains how to report defaults correctly. It covers checking information, notifying borrowers, handling disputes, and keeping proper internal controls.
Service providers for lenders in Zambia: Credit bureaus, payments providers, KYC, IT providers
Get with the program: lending is not just about disbursing money—it involves calculated risk, smooth operations, and trust. Today, it is a symphony of services working in perfect harmony. Without credit bureaus, how do you gauge whether someone is likely to repay their loan? Without payment providers, how do you ensure the funds get to […]

