How to grow your customer base as a lender
Growing your customer base as a lender requires more than just offering loans. It’s about understanding your market, building trust, leveraging digital channels, and creating experiences that keep borrowers coming back. This guide explores actionable strategies to attract and retain clients effectively.
How to train field agents for compliant debt recovery
This article breaks down how lenders can build a structured, modern training framework that supports compliant and effective debt recovery.
A cultural view of loan defaults in South Africa
If lenders and policymakers in South Africa can meet borrowers where they are economically, culturally, and socially, there may be a path forward that improves financial access while reducing default risk.