When to adopt a collection system and when manual follow-up works better
The decision to move from manual follow up to an automated collection system depends on a mix of volume, customer segments, and the type of engagement the lender wants to maintain.
A cultural view of loan defaults in Malawi
Executive Summary Between 2019 and 2024, Malawi has seen both a rapid expansion in personal lending and a growing struggle with defaults. While commercial banks, microfinance institutions (MFIs), savings and credit cooperatives (SACCOs), village savings and loan associations (VSLAs), and new digital lenders have opened up access to credit, many Malawians still find it difficult […]
💳 Team expense requests on the admin console
Hello there! 👋 Lending operations don’t usually break in obvious ways. They break through failed disbursements, disputes, repayment adjustments, schedule changes, and last-minute escalations that compound as your loan book grows. This month’s updates focus on reducing those moments. We’ve shipped improvements that give you better control over repayments, adjustments, receipts, internal expenses, and portfolio-wide […]