5 reasons why borrowers don’t come back
Borrower information

5 reasons why borrowers don’t come back

Many lenders focus heavily on acquisition but overlook a quieter, more costly problem: why borrowers don’t return. The truth is, repeat borrowing isn’t just about need; it’s about experience. When customers encounter hidden fees, rigid repayment structures, slow disbursements, poor communication, or feel unsupported during moments of financial stress, they remember. And when the next need arises, they don’t come back, they look elsewhere. Understanding these friction points is critical, because in lending, retention is often the clearest signal of trust earned or lost.

How to get started as a lender in South Africa
Growth marketing

How to get started as a lender in South Africa

Thabo noticed a troubling pattern in his community. People were stuck in a relentless cycle of debt, borrowing from mashonisas (Local name for unregistered lenders) ) at crippling interest rates. Despite their sky-high fees, the residents had little choice. Formal credit options were scarce, and when cash ran low, shady lenders seemed to be the […]

How to get started as a lender in Botswana
Industry Information

How to get started as a lender in Botswana

In Botswana, 16% of the adult population either has no access to formal financial services or relies solely on informal channels. What does this tell us? It tells us that the financial landscape is fertile, ripe for innovation, and ready for disruption. Botswana may not have the scale of larger African economies, but what it […]