How to communicate with delinquent borrowers
Delinquent borrowers — whose loans are past due and remain unpaid — often challenge even the most empathic lenders who excel at customer communication. Learn how to communicate with them today
A cultural view of loan defaults in Kenya
Executive summary From 2019 to 2024, Kenya experienced a steady rise in personal and consumer loan defaults, driven not just by economic challenges, but deeply rooted cultural behaviors, social expectations, and shifting attitudes towards debt. While formal banks, microfinance institutions, and mobile lenders expanded access to credit, repayment struggles mirrored longstanding cultural and communal dynamics. […]
How to reduce loan defaults in Liberia: Best strategies for lenders
When we talk about loan defaults in Liberia, what usually comes to mind is poverty or bad borrowers. But beneath the surface, there are ignored factors that quietly make things worse. In this article, we explored the reasons behind Liberia’s loan default challenge and workable strategies that lenders can use to protect their portfolios while still empowering the people they serve.