FAQ on Lender web app 

The Lender Web App (LWA) is Lendsqr’s white-label lending platform created for every lender upon signup. It serves as a ready-to-use web application where lenders can manage loans, track savings, and offer extra services like airtime top-ups and bill payments, all under their own brand.

This FAQ helps you understand how the LWA works behind the scenes: from setup and customization to borrower onboarding, authentication, and analytics. Each section connects the technical setup with borrower interactions so you not only see what to configure, but why it matters.

Think of it as a guided map through your lending microsite: how it’s built, how it operates, and how to make it fully yours.

Recommended read: What to do after your first digital lending demo?

What is the Lender Web App (LWA)?

The Lender Web App (LWA) is a React-based web application hosted on AWS, provided to every lender who signs up on Lendsqr. It serves as a digital front door for lenders; a microsite where their borrowers can apply for loans, manage their savings, and make payments.  Each lender on Lendsqr has a unique web app, accessed through a URL in the format <lender-name>.lsq.app.

How is the LWA personalized for each lender?

Every lender’s web app looks and feels unique because it pulls data from key Lendsqr services. Artis manages the theme, colors, and overall visual design of the microsite. Pecunia is the back office that provides organization-level details such as settings, KYC rules, and regulatory preferences. Product Attributes define loan and service details like available products, repayment options, and eligibility terms. 

How do borrowers sign up on the LWA?

Borrowers start by entering their phone number, which they verify using an OTP or USSD confirmation. Next, they create a compliant password and submit their BVN details, which are validated against their phone number and date of birth for accuracy. They also provide an email address and take a selfie, with the app requesting permission to use their camera and location. Once verified, borrowers set up their transaction PIN and gain full access to their personalized dashboard for managing loans and payments.

How do I configure loan products for the LWA?

Lenders manage their loan products from the admin console. Here, they can define key product parameters such as loan amounts, interest rates, repayment periods, and payment methods that determine how each offering appears on their LWA. Once these configurations are saved, they reflect on the lender’s microsite

Can I customize the loan application form?

Yes. The Lender Web App supports Configurable Loan Forms (CLF), allowing lenders to customize loan application forms to their specific needs. Using CLF, lenders can define custom data fields such as text boxes, audio or video uploads, paragraph entries, and file attachments. These fields are stored within product attributes, giving lenders control over what kind of borrower information they want to collect and how it appears on the form. 

How are loan approvals and disbursements managed?

Once a borrower submits a loan application through the LWA, it appears in the lender’s admin console for review. The lender can assess the application, verify the provided details, and approve or reject it based on internal criteria. When a loan is approved, the system disburses the approved amount into the borrower’s wallet within the web app. From there, the borrower can withdraw or use the funds. Loan repayment can be automated through wallet debits or handled manually if the borrower chooses to make payments themselves through the app.

What payment methods are supported for loan repayment?

The LWA supports multiple repayment options to give borrowers flexibility. Borrowers can repay their loans using debit cards, wallet balances, or direct debit mandates, depending on how the lender has configured their repayment settings. These payment preferences are set up during the loan application process, ensuring borrowers know their repayment options upfront and can choose what works best for them.

How does the loan repayment schedule work?

After a loan is approved, the borrower’s repayment details are displayed on their dashboard. The system can handle repayments in two ways: it can automatically debit the borrower’s linked wallet or card on scheduled due dates, or the borrower can choose to make early repayments manually through the web app. This setup helps borrowers stay on track with repayments

How is borrower identification and KYC handled?

Each borrower’s BVN (Bank Verification Number) is validated against their date of birth and registered phone number to confirm authenticity. In addition, borrowers are required to upload a selfie for facial verification and can also provide supporting documents such as a valid ID, proof of address, employment letters, or financial statements. 

What is the Microsite feature?

Every lender receives a dedicated subdomain that hosts their branded lending platform. This microsite includes key sections such as the site header (with logo, loan products, and FAQs), a loan calculator, product listings, FAQs, and contact details. Lenders who prefer not to use a standalone site can choose to disable the microsite. 

How do users access their loan and savings information?

Borrowers can view all their financial activities from their dashboard on the web app. The dashboard displays summaries of active, pending, paid, and overdue loans, along with any savings plans offered by the lender. Borrowers can also check detailed transaction histories, repayment progress, and loan application statuses in real time. 

What are common issues faced and how to troubleshoot?

Some of the common issues lenders or borrowers may encounter include OTP delivery failures, BVN mismatches, app crashes, loan application errors, repayment failures, or transfer delays. In most cases, these can be traced to either network interruptions or configuration issues. When problems occur, the first step is to review configurations and borrower details on Pecunia, which manages organization and KYC settings. For technical issues like app performance or crashes, logs can be checked through Sentry. If the issue persists after these checks, it should be escalated to the Lendsqr support team for resolution.

How do users reset forgotten passwords?

If a borrower forgets their password, they can reset it from the login page. The system sends a One-Time Password (OTP) to their registered phone number or email address for verification. If the OTP fails to deliver, the system falls back to USSD verification. Once verified, the borrower can create a new password and regain access to their account immediately without additional approval steps.

How do I fund my disbursement account?

Every lender gets a unique disbursement account when they sign up with Lendsqr. This account is used to send loan funds to approved borrowers. To ensure smooth disbursements, the account must be funded before loan approvals.

Recommended read: The hidden costs of cheap lending software

Who do I contact for support?

For assistance, lenders can reach out to the Lendsqr support team through multiple channels  by email at [email protected], via phone, or from the chat feature within the admin console. The support team handles all forms of troubleshooting, platform guidance, and issue escalation to ensure smooth operations.

How customizable are the interest rates and fees in the LWA?

Interest rates and fees are fully customizable within the LWA. Lenders can set either fixed or variable rates, apply minimum interest thresholds, and add specific fees such as processing or service charges. This flexibility allows each lender to design loan products that reflect their risk appetite, borrower profile, and profitability goals.

Can the LWA support subscriptions or recurring payments for lending services?

Yes, the LWA supports subscription-based or recurring payments for lenders who want to charge service or access fees in addition to loan products. Lenders can define subscription parameters such as duration, maximum renewals, and charge timing. This creates room for alternative revenue models.

How are borrower addresses and verification documents collected?

The LWA allows borrowers to upload key verification documents such as government-issued IDs, employment letters, and financial statements during onboarding or loan application. These documents help lenders confirm identity, employment status, and creditworthiness. 

What is the role of the “Loan wallet”?

The Loan Wallet is a dedicated in-app account where disbursed loan funds are held before use. Once a borrower’s loan is approved, the amount is credited to this wallet, allowing borrowers to make payments, transfers, or withdrawals within the app. For lenders, it acts as a liquidity management tool. They can fund the wallet externally to ensure easy disbursements and repayments. 

Recommended read: How lenders go live with Lendsqr in under 7 days

How does the app verify BVN across inputs?

To maintain data integrity, the LWA validates each borrower’s BVN (Bank Verification Number) beyond mere existence. It cross-checks the BVN against the borrower’s registered phone number and date of birth to ensure a full match. If any mismatch occurs, the system flags the discrepancy and prevents the loan application from proceeding until the borrower corrects their details.

How do I disable loan services temporarily?

If a lender needs to pause a loan product they can do so through the backend admin console. By toggling availability, the system removes or hides the loan product from the live app. Borrowers will no longer see or access it until it’s reactivated, giving lenders complete control over what’s publicly available at any moment.

What authentication methods are supported for borrowers?

The LWA supports multiple authentication options to ensure security. Borrowers can log in using a traditional password, one-time passwords (OTPs) sent via SMS or email, or biometric methods like fingerprint or facial recognition (if supported by their device). In regions with low internet connectivity, the app also supports USSD login as a fallback option. 

What is the tech stack behind the LWA?

The LWA is built using a modern, scalable architecture optimized for performance and reliability. The frontend is developed in React and follows a micro-frontends structure for modularity and easier updates. It’s hosted on Amazon Web Services (AWS) with serverless components to support scalability under high traffic. Redis is used for caching to improve speed, and Sentry is integrated for error monitoring and diagnostics. 

How can lenders view and analyze borrower behavior via the LWA?

Lenders have access to detailed analytics dashboards that provide insights into borrower activity and loan performance. These dashboards display metrics such as repayment history, default rates, and savings patterns. The data is powered by integrated Metabase dashboards and Lendsqr’s internal tools, helping lenders assess borrower behavior, and make data-driven lending decisions.

Can the LWA support multiple languages?

Yes. The LWA is built with a flexible architecture that supports multiple languages. Through configurable language packs sourced from Artis, lenders can localize the borrower interface to suit specific regions or demographics.This feature ensures that borrowers can interact with the app in their preferred language, improving accessibility and user experience, especially for lenders operating across diverse regions.

How are disputes or loan complaints managed?

The app supports the integration of loan dispute workflows with customer support ticket systems through APIs. This allows lenders to track borrower complaints from submission to resolution within a structured process. Each dispute can be tagged, monitored, and updated as it moves through different stages.

Recommended read: What do bankers do when they retire?

Bringing it all together

The Lender Web App brings together everything a modern lender needs into one unified experience. It connects your back-office operations with your borrowers’ daily interactions.

As your lending business grows, the LWA scales with you without adding complexity. Each feature is designed to help you manage lending and maintain a smooth borrower experience.

If you’re ready to take the next step, explore your admin console to configure products, customize your microsite, or connect with support to unlock more features. The tools are built in; how far you go is up to you.