FAQ on white-label app 

Many lenders understand the value of having a mobile app but hesitate because of the work that comes with building one; product design, security, integrations, app store management, and maintenance.

Lendsqr’s white-label app helps lenders who want to go digital with the complex technology required to make it happen.

The app gives lenders a customizable way to deliver a full mobile lending experience to their customers without having to code or manage infrastructure.

It’s built on the same reliable engine that powers Lendsqr’s own platform, which means lenders can trust its performance  from day one.

In essence, it helps lenders scale and serve borrowers better. Whether you’re just starting out or already lending, the Lendsqr white-label app ensures you have a user-friendly platform that grows with your business.

In this article, we’ll answer common questions lenders often have about the white-label app so you can understand exactly how it works and how it can fit into your lending operations.

Also read: FAQ on Lender web app 

What is a white-label app and why was it created?

A white-label mobile app is a fully customizable lending application built to look and feel like a lender’s own product. It allows lenders to launch a complete, branded lending experience without the complexity of building one from scratch.

Developing the kind of technology that powers a lending journey can take years and cost millions.

The white-label app solves that by providing a ready-made foundation that lenders can brand, customize, and launch as their own.

What problems does the white-label app solve for lenders?

The app removes the biggest barriers to entry for digital lending: time, cost, and technical expertise. Instead of building an app and credit infrastructure from the ground up.

Lenders can go live in as little as six weeks  if their branding and designs are ready. This helps lenders focus on serving customers while the technology handles the operations.

Who are the primary users of the white-label app and what are their main goals?

The main users are borrowers who interact with the lender’s app to manage their financial activities.

Their primary goals are to request loans without paperwork, repay loans using wallet or card options and manage other financial services, such as investments, in one place.

Which features of the white-label app are most important to lenders and why?

The most important features of the white-label apps to lenders are: 

• Loan application: A fully digital and paper-free process that allows borrowers to apply for loans quickly and easily.
• Loan processing: Configurable workflows and built-in credit scoring tools for smart, automated lending decisions.
• Disbursement and transfers: Automatic disbursement into in-app wallets, with the option for borrowers to transfer funds to their bank accounts instantly.
• Repayment: Flexible repayment options via in-app wallets or debit cards, ensuring convenience for borrowers and faster collections for lenders.

Also read: 9 common issues lenders face when setting up 

What are known issues or limitations lenders might encounter?

While the white-label app is designed for smooth performance, a few known issues or limitations can arise:

• Device compatibility: Users with Android versions below 9.0 may not find the app in Play Store searches due to Google’s support limits for older operating systems.
• Product visibility: Loan products might not appear correctly if the channel settings are misconfigured. For example, if a product is set for iOS but the borrower is using an Android device.
• App crashes: In rare cases, the app may crash because of hardware or OS incompatibility, software bugs, or code errors.
• Geographic restrictions: The app license is country-specific, so users outside a lender’s approved or licensed country may not be able to access or install the app.

How do lenders get support if they encounter problems?

If lenders run into issues, they can reach out to the Lendsqr Support team at [email protected]  for general troubleshooting or technical help.

For inquiries related to mobile app development, updates, or customization services, they can contact the Growth team at [email protected]. Both teams are available to guide lenders through setup, configuration, and any challenges that may arise.

Does the white-label app support integrations and customization?

Yes. The white-label app is built to be flexible and fully customizable. Lenders can adapt it to match their brand identity; logo, colors, and overall design, so borrowers interact with a platform that feels theirs.

It also supports integrations with existing systems like Core Banking Applications (CBAs), decision engines, or any third-party tools a lender relies on. For lenders who want even more control, there’s also the option to build a custom mobile app while continuing to use Lendsqr’s backend services.

Is the app suitable for lenders of all sizes?

Yes, the white-label app is built to scale. Whether you’re a new digital lender, a small microfinance business, or an established financial institution, the app adapts to your operational size and growth goals.

It offers a fast, cost-effective way to launch or enhance your lending services without building expensive infrastructure from scratch. As your customer base and loan volumes grow, the platform scales with you  supporting higher traffic, and complex loan workflows.

How secure is the white-label app?

It uses industry-standard encryption, secure APIs, and data protection measures to safeguard borrower information and financial transactions. Lendsqr regularly updates the app to patch vulnerabilities and ensure ongoing compliance with data security best practices.

Are there any requirements for operating systems or devices?

The white-label app supports Android 9.0 (Pie) and above, which are compatible with the latest security and performance standards. Older devices may not display the app in Google Play searches or could experience limited functionality due to hardware or OS constraints.

Lenders are encouraged to inform borrowers of these minimum requirements for the best experience.

Can lenders customize the loan products offered through the app?

Yes. Lenders can configure loan products from their backend dashboard, defining loan types, interest rates, repayment terms, eligibility criteria, and even credit scoring parameters.

This flexibility ensures each lender can customize their offerings to match their business model and target borrower segment.

Also read: Why lending platforms cost what they do 

How does the white-label app handle regulatory compliance across different regions?

The white-label app is modular so that compliance rules can be enabled or disabled depending on the country.

When a lender prepares to deploy in a new market, Lendsqr works with them to configure the app to match local licensing laws, data privacy regulations, and consumer protection standards.

For example, KYC steps, documentation requirements, or reporting obligations may vary by jurisdiction; the deployment in that country will reflect those rules. This approach ensures lenders remain compliant while using the same core platform in multiple regions.

How scalable is the app as the lender’s customer base grows?

The platform is built on cloud infrastructure designed for scalability. As the number of borrowers increases, it can expand resources (compute, database, APIs) so performance remains smooth.

There is no hard cap on users or loans; rather, scaling depends on infrastructure configuration, load balancing, and resource allocation. The goal is that lenders won’t see downtime when usage spikes.

Does the white-label app support alternative lending products like BNPL or leasing?

Yes. Thanks to its modular and configurable architecture, lenders can introduce non-traditional credit products such as BNPL (Buy Now Pay Later) or leasing (subject to integration).

They can define these products in their backend, set repayment plans, interest rules, and availability within the app, so borrowers can access them seamlessly alongside traditional loans.

How does the app manage user authentication and prevent fraud?

The app supports multi-factor authentication (MFA) for logins or sensitive operations. It also uses device fingerprinting to detect unusual device behavior and transaction monitoring to flag suspicious patterns (e.g., repeated failed attempts or account changes). These safeguards reduce identity theft, account takeover, and fraudulent misuse.

What are the costs involved in licensing and customizing the white-label app?

Costs vary depending on how much customization, integration, and support a lender requests. Basic licensing covers core functionality; additional charges may apply for custom UI, integrations to external systems, regional regulatory compliance, or advanced analytics. Lendsqr provides custom quotes after evaluating each lender’s needs and scale.

Does the app support automatic repayment reminders and overdue loan management?

Yes. The app includes a fully automated repayment management system that helps lenders stay on top of collection. Lenders can set up repayment reminders at specific intervals;  for example, three days before a due date, on the due date itself, and again after a missed payment.

This level of automation not only improves recovery rates but also reduces operational workload, allowing lenders to focus on higher-value tasks like strategy and borrower retention.

Also read: 5 financial mistakes African immigrants make in their first year abroad

Power your lending growth with Lendsqr

Lendsqr’s white-label app is an infrastructure that helps lenders compete at a digital level and focus on what matters: credit performance and customer trust. Every feature is designed  to help lenders operate, adapt to local regulations, and scale.

Whether you’re digitizing your loan operations for the first time or expanding into new markets, Lendsqr gives you the technology pillar to move faster, stay compliant, and deliver a modern borrower experience that sets you apart.

If you want to see this in action, talk to our growth team to see how the Lendsqr white-label app can power your lending ambitions today.