How the New FCCPC Regulation Will Shape Consumer Lending: Audience Q&A
We had a vibrant turnout at our recent webinar, “How the New FCCPC Regulation Will Shape Consumer Lending,” with professionals from banks, fintechs, microfinance institutions, cooperative societies, and digital lenders joining us to unpack how Nigeria’s updated consumer-credit rules will impact their businesses. Below is a detailed Q&A capturing the highlights, from compliance and licensing […]
How to communicate with delinquent borrowers
Delinquent borrowers — whose loans are past due and remain unpaid — often challenge even the most empathic lenders who excel at customer communication. Learn how to communicate with them today
Customer count or profitability: which is more important for a lender?
Running a lending business, as is the case with running any other business, requires business owners to make some tough decisions. Most lenders, especially those new to the lending business, are typically faced with the high-consequence question: “What should I primarily focus on -growing my customer count or growing profitably?” The former is concerned with […]