Categories of low-risk borrowers lenders should target
Saying, “I don't want high-risk borrowers,” is one thing; articulating the low-risk customers you seek is another. We have done the grunt work of identifying and categorizing traditionally low-risk borrowers.
How to use psychological triggers in your debt collection messages
This article breaks down how to apply specific psychological triggers in your debt collection messages in a way that increases voluntary repayment and preserves long-term customer relationships.
How manual underwriting still fits into an automated loan process
Across Africa, automation has changed how lenders think about credit. Mobile-first lending apps, USSD-based products, and fully digitized bank loans have brought speed and scale that would have been impossible through paper forms and long committee meetings. A borrower who once had to queue in a branch can now get money in minutes, thanks to […]