How to turn first-time borrowers into repeat customers
Borrower information

How to turn first-time borrowers into repeat customers

Turning first-time borrowers into repeat customers requires more than just approving a loan, it depends on the entire experience from application to repayment. When borrowers encounter clear terms, fast disbursement, and supportive communication, they are far more likely to return. Consistency, transparency, and thoughtful follow-up all play a role in building trust over time. For lenders, focusing on these moments can transform one-time users into long-term, loyal customers.

Frequently asked questions on loans powered by Remita
Industry Information

Frequently asked questions on loans powered by Remita

This article explains how Remita Direct Debit works, who can use it, its limitations, and how lenders can leverage it to improve repayment consistency.

How to get a lending license in Kenya
License

How to get a lending license in Kenya

To get a lending license in Kenya, your application must be accompanied by these documents.