5 reasons why borrowers don’t come back
Many lenders focus heavily on acquisition but overlook a quieter, more costly problem: why borrowers don’t return. The truth is, repeat borrowing isn’t just about need; it’s about experience. When customers encounter hidden fees, rigid repayment structures, slow disbursements, poor communication, or feel unsupported during moments of financial stress, they remember. And when the next need arises, they don’t come back, they look elsewhere. Understanding these friction points is critical, because in lending, retention is often the clearest signal of trust earned or lost.
The power of lending APIs
The lending sector is plagued by players reinventing the wheel but Lendsqr's lending APIs aims to break lenders free from this constraint.
How to get started as a lender in Botswana
In Botswana, 16% of the adult population either has no access to formal financial services or relies solely on informal channels. What does this tell us? It tells us that the financial landscape is fertile, ripe for innovation, and ready for disruption. Botswana may not have the scale of larger African economies, but what it […]