How to communicate with delinquent borrowers
Delinquent borrowers — whose loans are past due and remain unpaid — often challenge even the most empathic lenders who excel at customer communication. Learn how to communicate with them today
How to get started as a lender in Zimbabwe
In May 2022, the Zimbabwe government froze all bank lending, citing speculative behavior as the villain. Businesses gasped, households flailed, and the economy wobbled like a three-legged table. For a moment, it felt like financial oxygen had been cut off. But nature—and credit markets—abhor a vacuum. During this period, formal financial institutions were sidelined, and […]
A cultural view of loan defaults in Sierra Leone
Behind every unpaid loan is a story shaped by social ties, informal safety nets, and shifting expectations around debt. Understanding these nuances is key to building a lending system that balances risk with empathy.
