5 reasons why borrowers don’t come back
Many lenders focus heavily on acquisition but overlook a quieter, more costly problem: why borrowers don’t return. The truth is, repeat borrowing isn’t just about need; it’s about experience. When customers encounter hidden fees, rigid repayment structures, slow disbursements, poor communication, or feel unsupported during moments of financial stress, they remember. And when the next need arises, they don’t come back, they look elsewhere. Understanding these friction points is critical, because in lending, retention is often the clearest signal of trust earned or lost.
How to get your USSD code as a lender in Nigeria
USSD code for lenders are available in two ways: either from the Nigerian Communications Commission (NCC) or through VASPs. Learn more.
Lendsqr launches offline lending to help lenders in South Africa go digital without internet barriers
Lendsqr is breaking down connectivity barriers in South Africa with its new offline lending feature. Lenders can now process loans and manage customers without a constant internet connection, ensuring financial inclusion never stops.