How to design a customer centric lending product
A good product is one which fits and addresses specific needs of the market. It’s almost impossible to gain market share or domination without tailoring one’s offerings to the needs of customers.
Frequently asked questions on Direct Debit in Africa
Read more to get answers to the most frequently asked questions about direct debit in Africa, exploring how it works, why it matters for both consumers and businesses, and how its adoption is shaping the continent.
When to adopt a collection system and when manual follow-up works better
The decision to move from manual follow up to an automated collection system depends on a mix of volume, customer segments, and the type of engagement the lender wants to maintain.