5 reasons why borrowers don’t come back
Borrower information

5 reasons why borrowers don’t come back

Many lenders focus heavily on acquisition but overlook a quieter, more costly problem: why borrowers don’t return. The truth is, repeat borrowing isn’t just about need; it’s about experience. When customers encounter hidden fees, rigid repayment structures, slow disbursements, poor communication, or feel unsupported during moments of financial stress, they remember. And when the next need arises, they don’t come back, they look elsewhere. Understanding these friction points is critical, because in lending, retention is often the clearest signal of trust earned or lost.

A deep overview of consumer credit in Tanzania
Industry Information

A deep overview of consumer credit in Tanzania

This report reviews (year-by-year) the data (2019–2024) on formal credit flows, borrower profiles and defaults, and consumer lending trends

How some Nigerians get into chronic debt, and how to get out
Borrower information

How some Nigerians get into chronic debt, and how to get out

Let's face it – getting caught in a debt spiral is easier than we'd like to admit. Kiki's story shows how quickly a celebration can turn into a financial nightmare. But here's the good news: there's always a way out, even when things seem hopeless.